Come and join us as a Key Account Manager!


  • Central London

  • Full time with plenty of time for innovation work – we are growing fast within our industry we will always need and use your ideas to make things better!

  • 25 days annual leave with an additional day off for your birthday plus public holidays

  • Laptop

  • Company pension scheme

  • Great social culture, regular staff events, energetic and motivated atmosphere



What do you get when you add together technology, community spirit and a dedicated team?

The answer is Big White Wall! We’re completely driven by the possibility of eradicating poor mental health, globally. Our ambition is to provide a service that supports as many people as possible who are going through a tough time. We realise that to make our ambition reality, we need a passionate, talented and equally motivated team to make it happen.

With a new CEO joining us and a fresh round of investment secured we’re at the cusp of an exciting period in our development and we’re growing our teams.

You will get the chance to use your skills and experience to really own the growth of a great company, at the same time as making a big difference in the world? This role lets you put purpose at the heart of the next phase of your career. The job satisfaction will be off the charts. You get the chance to join a great team of 30 people who want to make an even bigger difference in the world for those who feel alone and live with anxiety and depression.

The Key Account Manager is responsible for managing relationships with key BWW clients and sourcing new revenue from potential clients.  The Key Account Manager will be crucial for optimizing value and service for the client and BWW and will contribute to the team-wide new revenue target.

Position within the organisation:

  • Report directly into the Chief Operating Officer

  • The Key Account Manager will join an established team of five

  • No line management responsibility


Role Responsibilities

  • The Key Account Manager role in Big White Wall is extremely varied but core responsibilities include:

  • Ensuring high retention rates on key accounts

  • Identify, evaluate and act on new sales and business opportunities

  • Perform to revenue targets

  • Exercise commercial awareness and deliver against the Sales and Marketing strategy

  • Drive high levels of customer satisfaction by managing client relationships to an excellent standard

  • Identify and act on opportunities for upselling within existing clients

  • Represent Big White Wall well to existing and potential clients, and at events

  • Work with clients across all markets to successfully implement new contracts, including training sessions and presentations about BWW

  • Collaboratively work to help market BWW in contract areas to drive service utilisation and improve value

  • Report internally and externally on contract performance (service delivery, progress, metrics and outcomes)

  • Contribute to BWW resource planning and address performance issues

  • Ensure services delivered by BWW conform to contractual agreements and services are delivered within set timescales, quality, scope and budget expectations

  • Act as the escalation point when issues arise with resources/services and managing any dispute or conflict

  • Attend multiple marketing events to raise awareness of BWW commercially

  • Developing excellent knowledge of digital health space and the complexities of mental health services


Ideal Skillset and Experience


  • Excellent communication skills across all levels, both internally and externally

  • Ability to adapt to a fast-paced organisation in transition

  • Excellent ability to build effective, multi-tiered relationships to drive advocacy and a joint focus on deliverables and outcomes

  • Proven ability to manage complex project implementation with multiple stakeholders

  • At least three years of experience in a client facing sales or account management role

  • Ability to work on own initiative with a desire to learn

  • Flexibility to multitask in a demanding work environment



  • Experience working across healthcare, employee support, higher education or military is advantageous

  • Ability to build effective multi-tiered relationships with clients to drive advocacy and a joint focus on deliverables and outcomes

  • Understanding of digital engagement/membership – preferably B2B2C experience

  • Excellent follow-up skills and attention to detail

  • Comfortable with working in differing levels of ambiguity

  • Strong communicator who is genuine and passionate

  • Excellent organisation skills

To apply for the Key Account Manager role please send a copy of your CV to and we will contact you as soon as possible for a chat about where you are looking to take your career and what area in our organisation you may have an interest in!