At Big White Wall, we are commissioned by a wide range of organisations in the UK, Canada and New Zealand. While the benefits of working with us are the same for most kinds of organisation, there are particular sectors where we’re really making a difference.


  • We’re embedded in NHS adult and CAMHS services, and in IAPTUS

  • Six million people in the UK are referred to us by their healthcare provider

  • Working with us results in 7.5% fewer A&E visits, and 41% fewer GP appointments

Higher Education

  • We’re the UK’s number one provider of digital mental health services in the Higher Education sector

  • Higher Education organisations increasingly use digital services to support student mental health

  • We’re currently available to nearly 500,000 UK students via their universities and colleges

Public/ private sector employees

  • We work with some of the largest private and public-sector employers in the UK, covering over one million employees

  • Mental ill health is extremely costly to employers. But with our support, 51% of our users say that they are more productive at work, and nearly 40% of members take less time off work.

Armed Forces

  • With our guarantee of anonymity, we engage people who don’t traditionally ask for help

  • Our services are available to all serving personnel, reservists, veterans and their families

  • We’re part of Contact, a collaboration of military charities working with the NHS and the MOD to help members of the Armed Forces community access mental health and wellbeing support

Case studies

Hear about organisations from many different sectors, and how their people have benefited from working with us.



Read through feedback from our commissioners

Following our deeply imbedded ethos of an inclusive wellbeing service, implementing Big White Wall on an unlimited population model meant we could offer instant, out-of-hours support for all of our students and staff. We can also have the confidence that everyone on our waiting lists are able to access digital support as an early intervention, with a variety of ways to self-manage their wellbeing. It is clear that Big White Wall has made a big difference to the university and we hope that it will continue to do so moving forwards.

- Head of Student Wellbeing, Sheffield Hallam University

The services offered by Big White Wall fit entirely with the Lancashire and South Cumbria’s intentions to improve access to therapies for Young People and Adults through an anonymous, non-stigmatised digital forum. BWW has filled a gap for young people transitioning from CAMHS to AMS as it is not age specific as it can transcend the age boundaries. For example, Preston City Centre has a high density student population and BWW has improved access for students who feel that it is the most appropriate way for them to get emotional health and wellbeing help through peer support (Support Networks) and Live Therapy. As a result, a number of the Lancashire CCGs who have commissioned BWW have seen a significant improvement in health outcomes for those people who have accessed it and feel who comfortable with the way the innovative way the service works.

- Children and Young Peoples Transformation Co-ordinator and CCG’s Lead, Chorley and South Ribble & Greater Preston CCG

It has been great to be able to offer BWW to our service users. BWW offers clients the flexibility and choice to engage in therapy at a time that suits their lifestyle, which is increasingly important for people who have busy lives. It’s been a popular choice amongst other therapies on our service menu, and complements the other therapies that we offer.

- CBT Clinical Lead, Mindsmatter LCFT


Just a few of our clients

It’s good to know that other people understand how it feels to be depressed and not coping
— BWW member